RETURN & REFUND POLICY

We want Frostbeam to make your Christmas brighter. If something isn't right, we'll make it right.

30-DAY RETURNS
You can return your order within 30 days of delivery for a full refund of the product price.

HOLIDAY EXTENDED RETURNS
Orders placed between November 1 and December 24 can be returned until January 31 of the following year, so gifts can be returned after the holidays.

CONDITIONS
To be eligible for a return, the item must be:
- Unused or gently tested, and in its original condition
- In its original packaging, with all included parts
- Accompanied by your order number

HOW TO START A RETURN
1. Email us at zzyrynth@gmail.com with your order number and the reason for the return.
2. We will reply within 1–2 business days with return instructions and the return address.
3. Ship the item back. Please use a tracked shipping method.
Items sent back without first contacting us cannot be accepted.

RETURN SHIPPING
- If you changed your mind, return shipping is paid by the customer. Original shipping fees are non-refundable.
- If the item arrived damaged, defective or wrong, we cover the full cost. See below.

DAMAGED, DEFECTIVE OR WRONG ITEMS
Please inspect your order when it arrives. If your item is damaged, defective or not what you ordered, email us at zzyrynth@gmail.com within 14 days of delivery with your order number and a photo or short video of the problem. We will send a free replacement or issue a full refund, your choice. In most cases you will not need to send the item back.

LOST OR LATE PACKAGES
If your tracking shows no movement for 10 business days, or your package is marked delivered but you didn't receive it, contact us and we will help locate it or send a replacement.

ORDER CANCELLATIONS
You can cancel your order free of charge before it ships. Email us as soon as possible. Once an order has shipped, it can no longer be cancelled, but it can be returned under this policy.

REFUNDS
Once we receive and inspect your return, we will email you to confirm. Approved refunds are issued to your original payment method within 5 business days. Depending on your bank or card issuer, it may take an additional 5–10 business days to appear on your statement.

EXCHANGES
The fastest way to get a different item or quantity is to return the original and place a new order.

CONTACT
Questions? We're here to help.
Email: zzyrynth@gmail.com
[Business name]
[Business address]
Return address: provided by email when your return is approved.